Privacy Policy 

Effective Date: 01/01/2024 

1. Introduction 

This Privacy Policy (“Policy”) governs the manner in which Wires Only LLC DBA VIKING-STORAGE.COM (“Company,” “we,” “our,” or “us”) collects, uses, maintains, and discloses information collected from users (“User” or “you”) of our website https://viking-storage.com, phone lines, and other services related to our storage facility operations. By accessing or using our website, facilities, or services, you expressly agree to the terms of this Policy. If you do not agree, you are instructed not to use our services or provide any personal information. 

2. Information We Collect 

We may collect the following types of information from Users: 

  • Personal Information: This may include, but is not limited to, names, email addresses, phone numbers, payment information, mailing addresses, identification documents, and any other data voluntarily provided by the User during account creation, contract execution, or communication with us. 
  • Payment Information: Credit card details and other financial data provided for payment processing. This data is collected and processed in compliance with applicable laws and standards, including PCI DSS (Payment Card Industry Data Security Standard). 
  • Call Recordings: All calls to and from our business lines may be recorded and monitored for quality assurance, training, and dispute resolution purposes. By calling our business line, you consent to such recordings. 
  • Non-Personal Information: Information automatically collected such as browser type, operating system, device type, IP address, and usage data for website analytics. 
  • Surveillance Footage: Images and videos may be captured through surveillance systems installed on our premises for security and safety purposes. 
  • Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar technologies to enhance user experience, analyze site traffic, and personalize content. 

3. Use of Collected Information 

The information collected may be used to: 

  • Process payments and manage accounts. 
  • Provide customer support and respond to inquiries. 
  • Enhance our services and improve operational efficiency. 
  • Comply with legal obligations and resolve disputes. 
  • Maintain security and prevent unauthorized access, theft, or other unlawful activities. 
  • Train employees and improve call quality. 
  • Analyze website traffic and user behavior through cookies and tracking technologies. 

4. Disclosure of Information 

We may disclose User information under the following circumstances: 

  • To Service Providers: Third-party vendors, contractors, or affiliates who assist in providing services such as payment processing, technical support, and marketing. Payment information is shared only with providers compliant with applicable security standards. 
  • Legal Requirements: If required by law, subpoena, or legal process, or to enforce our rights or defend against legal claims. 
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business assets. 
  • Security Concerns: To law enforcement or other authorities if we believe disclosure is necessary to prevent harm, illegal activities, or address safety concerns. 
  • Third-Party Links: Our website may contain links to third-party websites not operated by us. We encourage users to review the privacy policies of those websites. 

5. Cookies and Tracking Technologies 

We use cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. Users can manage or disable cookies through their browser settings. Disabling cookies may impact the functionality of our website. 

6. Children’s Privacy 

Our services are not directed to individuals under 13, and we do not knowingly collect personal information from children. If we become aware of such data collection, we will delete the information promptly. 

7. Data Retention 

We retain personal and recorded information for as long as necessary to fulfill the purposes outlined in this Policy or comply with legal requirements. Call recordings may be retained for up to [Insert Timeframe], after which they are securely deleted unless required for ongoing legal or operational purposes. Payment information is retained only as long as necessary to process transactions and comply with legal and financial obligations. 

8. Security Measures 

We implement reasonable technical and organizational safeguards to protect personal information, including credit card data, from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure networks, and compliance with PCI DSS. However, no system is entirely secure, and we do not guarantee absolute security. 

9. State-Specific Privacy Rights 

We comply with applicable state privacy laws in Indiana. Residents of these states may have rights regarding access to, correction of, or deletion of their personal information, and the right to opt out of certain uses of their data. To exercise these rights, please contact us as detailed below. 

10. Consent and User Responsibility 

By providing personal information, using our facilities, or communicating with us, you consent to the collection, use, and disclosure of your information as described in this Policy. You are responsible for ensuring the accuracy of the information you provide. 

11. Liability Disclaimer 

To the maximum extent permitted by law, Wires Only LLC DBA VIKING-STORAGE.COM and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use of collected data, including credit card information, call recordings, or surveillance footage, even if advised of the possibility of such damages. 

12. Changes to This Policy 

We reserve the right to modify this Policy at any time without prior notice. The updated Policy will be posted on our website with a revised “Effective Date.” Continued use of our services constitutes acceptance of the updated terms. 

13. Contact Information 

For questions or concerns about this Privacy Policy, please contact us at: 

Wires Only LLC DBA VIKING-STORAGE.COM 
2050 E 96th St 
Indianapolis, IN 46240 
Vikingstorage812@gmail.com 
812-420-9201 

Effective date: 01/01/2024 

Last Revised Date: 01/09/2025